Privacy Policy

Last updated 15 September 2026.

Who we are

This website, https://silkpillowcase.asia, is operated by Flair Silk Company, a division of Caruso Consulting Co Ltd. We use the information you give us to process orders, arrange delivery, answer enquiries and keep business records.

What personal information we collect and why

An order includes your name, email address, telephone number, delivery address, the products you bought and the payment provider's reference. A message or quote request includes whatever you choose to tell us.

Payments and service providers

Card payments are processed by Stripe and PayPal payments by PayPal. We receive order and payment references, not your full card details. Service providers that host this website, store orders, deliver parcels, send email and support customer service receive the information they need to do that work, which can involve processing outside Singapore.

Cookies and analytics

Essential browser storage keeps your basket and your cookie choice. Google Analytics and the Google Ads tag load only after you accept them. Use Cookie Settings in the footer to change your choice. The chat on this site processes the messages you choose to send.

Embedded content from other websites

Pages on this site may include embedded content such as videos or forms. Embedded content from other websites behaves as if you had visited that website, which may collect data about you and use cookies.

How long we keep your information

We keep what we need to fulfil orders, handle support requests, prevent abuse and meet accounting and legal obligations.

Your rights

You can ask us for a copy of the personal information we hold about you, and ask us to correct or delete it. Some records have to be kept for legal or administrative reasons.

Singapore privacy law

We handle personal information in line with Singapore's Personal Data Protection Act 2012. Send questions or requests to theteam@customersupport.care. If you are not satisfied with our answer, you can contact Singapore's Personal Data Protection Commission at pdpc.gov.sg.

Questions? Email theteam@customersupport.care with your product or order number. International call centre: +66 (0) 098 391 3877.